{"id":127261,"date":"2024-01-28T17:43:36","date_gmt":"2024-01-28T16:43:36","guid":{"rendered":"https:\/\/www.dirtyoldempire.com\/uvjeti-prodaje-dostave-i-reklamacije\/"},"modified":"2025-09-26T17:03:17","modified_gmt":"2025-09-26T15:03:17","slug":"terms-and-conditions-shipping-and-refunds","status":"publish","type":"page","link":"https:\/\/www.dirtyoldempire.com\/en\/terms-and-conditions-shipping-and-refunds\/","title":{"rendered":"Terms and conditions, shipping and refunds"},"content":{"rendered":"

The items sold in the online store include sound carriers, T-shirts, concert tickets, figurines, comics, and various souvenirs.<\/p>\n

Each item in the online store has a price listed in euros, which does not include shipping costs. Shipping costs are calculated in the final step of the purchase process, where the postage amount is determined based on the quantity and type of ordered products, as well as the selected payment method. This is transparently displayed to the customer before completing the purchase.<\/p>\n

The online store is an “extension” of the physical dirty old SHOP located at Tratinska 34 in Zagreb, and the online store is updated once a day. Therefore, it is possible that some items listed as available online may not actually be in stock (for example, if an item is available in only one unit and is purchased in our physical store, it will still appear as available on the website until the next update). This is why we require your contact information (email) so that we can reach out to you in such cases.<\/p>\n

dirty old SHOP is the sole owner of the website and domain www.dirtyoldempire.com<\/a>. This document serves as a contract between dirty old SHOP and the Customer (any person who completes an order through the online store, whether a registered customer or a guest customer), whereby the Customer agrees to these terms and conditions of use for the online store.<\/p>\n

Anyone who wishes to make a purchase in the online store can do so either as a guest customer or a registered customer. For each purchase, the Customer must provide personal information, guaranteeing its accuracy, and is required to be informed about data Privacy Policy<\/a>.<\/p>\n

PAYMENT METHODS<\/strong><\/h3>\n

The available payment methods in the online store are as follows: Payments can be made using the credit\/debit cards listed below or via bank transfer\/net banking.<\/p>\n

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All payments are processed in euros. When paying by credit card, the amount in EUR is converted into your local currency based on the current exchange rate of the card association. Due to currency conversion, there may be a slight difference between the charged amount and the original price displayed on our website.<\/p>\n

For payments via bank transfer, the payment must be completed within three business days<\/strong> using the details provided in the order confirmation. Otherwise, the order will be canceled. The transferred amount must exactly match<\/strong> the total stated in the order confirmation. If an unjustified overpayment occurs, refunds for the excess amount will not be possible.<\/p>\n

Bank transfer payments are only available for orders within Croatia<\/strong>. Customers outside of Croatia must use the accepted credit\/debit cards for their purchases.<\/p>\n

Payments via Revolut or similar services<\/strong> are not accepted. These transactions are considered foreign transfers, and if a customer makes a payment through Revolut or a similar method contrary to this policy, the high banking fees incurred will not be refundable<\/strong>. The order will not be processed until the customer covers these additional costs using an accepted payment method.<\/p>\n

For ticket purchases<\/strong>, an additional handling fee of \u20ac2 per order<\/strong> applies. If paying by credit card, an extra 4% fee on the total order amount<\/strong> (excluding shipping) is charged due to processing costs.<\/p>\n

SHIPPING<\/strong><\/h3>\n

NOTICE: Due to the temporary suspension of international postal services to the United States, we are currently unable to ship orders to the USA. We truly appreciate your understanding and patience, and we look forward to resuming deliveries as soon as services are restored.<\/strong><\/p>\n

Orders are shipped within 48-72 business hours<\/strong> after receipt. All shipments are sent via registered mail<\/strong> through Croatian Post<\/strong> for international orders and via the Paket24<\/strong> service for domestic deliveries within Croatia.<\/p>\n

Delivery time estimates:<\/strong><\/p>\n